We mainly serve the property and personal safety insurance business in Entrepreneurship and employment related fields. According to the insurance contract, claim for the loss of entrepreneurship, employment and other aspects and the loss of relevant interests of the insured.
Service commitment
From the perspective of customer experience, taking "solving the difficulty of claim settlement" and "protecting the rights and interests of consumers" as the starting point, we provide customers with "short, flat and fast" whole process services
Fulfill the obligation of explanation: fulfill the obligation of explanation and explanation of terms before underwriting, inform the scope of liability exemption and claim procedures after accident, and guide customers to fill in insurance documents truthfully; Strengthen the training and management of sales personnel, and eliminate misleading sales and forced tying.
Timely issuance and underwriting: implement the weekend duty system and provide 7 * 8 hours of issuance and underwriting services; For telemarketing business, free insurance policy delivery service will be provided after a successful order is issued.
Simplify the claim settlement process: shorten the claim settlement time limit. In the process of claim settlement, clearly inform the notice of claim at one time, simplify the claim settlement documents and processes, and the settlement cycle is three days faster than that of the industry; Do not delay compensation, do not hesitate to compensate, and do not refuse compensation unreasonably.
Free on-site receipt: according to the needs of customers, provide express delivery or claim settlement personnel to collect claim documents on-site for free.
Free road rescue: in order to provide customers with travel safety guarantee, our company provides free road rescue nationwide for all qualified auto insurance customers, including on-site repair, trailer, fuel delivery, battery charging, tire replacement, etc. The costs of oil, accessories and materials generated in the process of oil delivery and tire replacement shall be borne by the customer.
Call center platform: a unified call center platform, which centrally accepts the reporting, consultation, complaint and other work of various types of insurance.
Independent inquiry platform for underwriting claims: a unified independent inquiry platform for underwriting claims ensures the openness and transparency of the whole process of claims settlement.
National compensation platform: a unified national compensation platform. All auto insurance customers can file a claim application at any branch of our company, pay claim settlement materials and obtain compensation.
Return visit processing platform: a unified national compensation platform. All auto insurance customers can file a claim application at any branch of our company, pay claim settlement materials and obtain compensation.
Quick connection: 7 * 24 hours to receive customer reports, inquiries, complaints, etc., and connect within three rings.
Quick investigation: contact the customer within 5 minutes after receiving the report; Arrive at the scene in 30 minutes in the urban area and 60 minutes in the suburbs. In case of delay due to special circumstances, the customer will be contacted in advance to explain the situation and arrive at the agreed time.
Quick compensation verification: automatic compensation verification for simple cases; For cases within 10000 yuan, the compensation verification shall be completed within half a day.
Quick payment: the compensation payment shall be completed within half a day after the case is approved.